By creating an account on HQFam ("we," "us," or "our") at hqfam.com, you ("User," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and HQFam. Please read them carefully before proceeding.
HQFam is a family management platform that allows parents to manage chores, rewards, challenges, budgeting, and household operations through a parent dashboard ("Hub") and a child-facing application ("App"). Features vary by subscription plan (Basic, Family, or Premium).
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where possible.
You must be at least 18 years old to create an account. By registering, you represent that all information provided is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials.
During signup you choose a unique family URL (e.g., hqfam.com/app/yourfamily). This slug is reserved for your family's exclusive use and cannot be transferred. Slugs that violate these Terms or contain offensive content may be reclaimed at our discretion.
Each subscription covers one household. Creating multiple accounts to circumvent plan limits is prohibited and may result in account termination.
48-Hour Free Trial: New accounts receive a 48-hour free trial period. Your payment method is required at signup but will not be charged until the trial period ends. You may cancel at any time during the trial at no cost.
Only one free trial is permitted per household. If you cancel during the trial and re-subscribe with the same email address or payment method, the trial will not apply again. We reserve the right to modify or discontinue the trial offer at any time.
HQFam is offered on a recurring subscription basis. Current pricing:
All prices are in U.S. dollars and exclude applicable taxes.
Subscriptions renew automatically at the end of each billing period. You authorize us to charge your payment method on file for each renewal until you cancel. We will notify you by email before any price changes take effect.
Payments are processed securely by Stripe, Inc. Your card details are never stored on HQFam servers. By providing a payment method, you agree to Stripe's Terms of Service.
If a payment fails, we will attempt to retry the charge and notify you by email. Access to the Service may be suspended until payment is successfully collected.
You are responsible for any applicable sales tax, VAT, or similar taxes based on your location. We may collect such taxes where required by law.
You may cancel your subscription at any time through the Billing section of your Hub dashboard. Cancellation takes effect at the end of your current billing period — you retain full access until then.
We offer refunds in the following circumstances:
Outside of the above, all subscription fees are non-refundable. We do not issue prorated refunds for unused portions of a billing period.
After cancellation, your family's data is retained for 30 days, during which you may reactivate your subscription to recover it. After 30 days, data is permanently deleted and cannot be recovered.
Important: HQFam is designed to be used by parents on behalf of their children. The children's features of the App are accessed and supervised by the subscribing parent or legal guardian.
HQFam accounts are created by and for adults (18+). Parents control all access for their children. Children use the App only through PIN or biometric authentication set up and managed by their parent.
The Children's Online Privacy Protection Act (COPPA) requires that we obtain verifiable parental consent before collecting personal information from children under 13. By adding a child profile to HQFam, you (as the parent or legal guardian) provide this consent on their behalf.
We collect minimal data about children — only what is necessary to provide the Service (name, age, chore completion records, earned points). We do not sell children's data, share it with third parties for advertising, or use it for any purpose other than delivering the Service.
You may delete a child's profile at any time through the Hub dashboard. Upon deletion, all data associated with that child profile is permanently removed within 30 days. You may also contact us at privacy@hqfam.com to request removal of any child's data.
By creating an account, you agree to receive transactional emails necessary to deliver the Service, including:
These emails are essential to the Service and cannot be opted out of while you hold an active account.
We may send promotional emails about new features, tips, and offers. You can opt out of marketing emails at any time using the unsubscribe link in any email or by contacting us at hello@hqfam.com. Opting out of marketing emails does not affect transactional communications.
Emails are queued and sent using third-party email delivery providers. Delivery is not guaranteed and may be delayed by spam filters or network issues. We are not liable for damages caused by email delivery failure.
You agree not to use HQFam to:
Violations of this section may result in immediate account termination without refund.
All content, design, code, trademarks, and materials comprising HQFam are owned by or licensed to HQFam and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended personal, non-commercial household use.
You retain ownership of any content you upload (such as custom shop item images). By uploading content, you grant HQFam a non-exclusive license to store and display it for the purpose of delivering the Service to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HQFAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF DATA, REVENUE, OR PROFITS — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM, OR (B) $100 USD.
We reserve the right to suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms or engage in conduct we determine to be harmful to the Service, other users, or third parties.
Upon termination, your right to use the Service ceases immediately. Sections 7, 10, 11, 12, and 13 survive termination.
We may update these Terms from time to time. When we make material changes, we will notify you via email and update the "Last updated" date at the top of this page. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
We encourage you to review these Terms periodically. If you disagree with any updates, your only remedy is to cancel your subscription and stop using the Service.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved in the courts of Delaware.
If you have questions about these Terms, please reach out:
HQFam
Email: legal@hqfam.com
Support: hello@hqfam.com
Privacy / COPPA requests: privacy@hqfam.com
Website: hqfam.com
See also: Privacy Policy